How-ToTech

How to Fix iPhone Stuck in SOS Mode During AT&T Outage

Tens of thousands of Americans recently experienced cell phone service disruptions due to AT&T’s network outages. Many iPhone users found their phones stuck in SOS mode, which can be concerning, especially when access to emergency helplines is crucial.

Understanding SOS Mode

  • SOS mode appears as a status in the upper right corner of your iPhone.
  • It indicates that your cellular connection is poor.
  • While connected to the internet, you can still browse online, but only emergency calls or texts can be completed.

Why Does Your Phone Go Into SOS Mode?

  • Phones might enter SOS mode when they lose cellular connectivity.
  • If you see “no service” or “searching” in the status bar, you won’t be able to make regular calls.

How to Address iPhone Stuck in SOS Mode:

  1. Check Network Coverage:
    • Ensure you are in an area with cellular network coverage.
    • Verify if there is a carrier settings update by going to Settings > General > About.
    • Turn on cellular data under settings.
  2. Physical SIM Card:
    • If you have a physical SIM card, try removing and reinserting it.
    • Sometimes this simple step can resolve connectivity issues.
  3. Restart Your iPhone:
    • Press and hold the volume button and side button simultaneously.
    • Release when the Apple Logo appears.
    • Wait for your device to completely turn off before turning it back on.
  4. Software Update:
    • Software issues can cause SOS mode.
    • Update your iPhone’s software to the latest version.

Remember that during a national outage like the recent AT&T incident, some problems are beyond your control. You may need to wait for your carrier to resolve issues before your phone returns to normal.

Certainly! Carrier settings updates allow your cellular provider to modify network-related settings on your iPhone or iPad. These updates aim to enhance cellular network connectivity and overall performance. Additionally, they might introduce support for new features like 5G or Wi-Fi Calling.

Here’s how you can manually update your carrier settings:

  1. Connect to Wi-Fi or Cellular Network:
    • Ensure your device is connected to either a Wi-Fi network or a cellular network.
  2. Navigate to Settings:
    • Open the Settings app on your iPhone or iPad.
  3. Access General Settings:
    • Tap on General.
  4. Check Carrier Information:
    • Scroll down and select About.
    • Next to Carrier, if an update is available, you’ll see an option to perform the update.
  5. Install the Update:
    • Follow the on-screen instructions to install the carrier update.
    • If you’ve recently set up a new eSIM or inserted a new SIM card, you might need to download the carrier settings specific to your new carrier.

Remember that these updates are essential for maintaining optimal network performance. If you ever encounter issues related to network connectivity, checking for carrier settings updates is a good troubleshooting step.

Stay informed, and if you need help, reach out to your carrier or visit their official support channels.


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